Fits your music soul!

Frequently Asked Questions

Do you Ship worldwide?

Yes We do! However, we do not ship to the countries to which India Post Doesn't Ship.

How much does shipping cost?

Shipping depends upon the weight of the product and we offer free shipping on purchases of above Rs 2000.

International:

We offer tracked shipping for USD $9.00 and for every additional item USD $2.00 for pins and jewellery on Etsy.

How long does it take for my package to arrive?

Domestic Packages can take between 2-10 days to arrive while International packages can take up to several weeks to arrive approximately 2-4 weeks.

I have a change in address or I wrote the wrong address, what do i do?

If you have written the wrong address in your order or would like to change to change your address to a new one, we have a "Change address form" that can be found on our carrd link which is given in our bio where you can update all your details.

I have placed multiple orders on your website/etsy but would like to save on shipping. What should I do?

If you placed multiple orders and wanted to receive a refund for one/several of your shipping fees, I made a "combine order form" in my card under links as well. The amount refunded to you will be dependent on the total weight of your package (not available to customers outside India).

My packaging is missing, what should I do?

Please make sure that your shipping address is correct at checkout. We are not responsible for any lost mail due to incorrect shipping addresses.
Please make sure that your shipping address is correct at checkout. We are not responsible for any lost mail due to an incorrect shipping address.
If the package is returned to us due to an incorrect address, the buyer will be responsible for paying the fees or shipping again.
You can contact us via email: soulsmeet.shop@gmail.com. While we have no control over what happens to packages once they leave our hands, we will still help you to the best of our ability.

I ordered an Instock item along with a preorder item, what is your shipping policy for this

If you have combined your pre order item along with an instock item we will ship both the items together. So, the instocks you order will be held with us until the preorder items are received and packed.

I ordered an instock item along with a preorder item, what is your shipping policy for this?

If you have combined your preorder item along with an instock item we will ship both the items together. So, the instocks you order will be held with us until the preorder items are received and packed.

I have a change in address or I wrote the wrong address, what do I do?

If you have written the wrong address in your in your order or would like to change your address to a new one, we have a "change address form" that can be found on our carrd link which is given in our bio where you can update all your details.

My item is damaged, I am missing an item or you sent the wrong items. What should I do?

If you receive a damaged product we will try our best to resolve your issue in any way we can. Please send us an email with the unboxing video attached.